This post by Sage Brennan originally appeared here in Jing Daily

It’s not surprising that global luxury brand managers have started paying closer attention to the spendy Chinese travelers hitting their retail doors in Europe and America.

After all, China’s tourists outspent the perennial global leaders from Germany in 2012, dropping a total of US$102 billion on overseas trips compared to just US$84 billion by their German counterparts. Couple this with the fact that Chinese are now the #1 purchasers of luxury goods worldwide, with more than 60 percent of this spending occurring outside of China.

Amid the noise in industry publications about Chinese New Year and October’s Golden Week, however, some China-watchers may have overlooked the two most important trends of the recent boom in Chinese tourism: summer is the strongest season for Chinese tourist arrivals in key U.S. gateway cities, while spring is the slowest.

Consider the data. If you look at Chinese arrivals to the United States, which reached 1.4 million in 2012, the top month for arrivals from China is August, followed by December and July. In fact, the summer quarter (June, July, and August) was the top season for Chinese tourist arrivals to the U.S. in both 2012 and 2011, with 33 percent and 34 percent of all Chinese tourist arrivals respectively.

For further proof, we analyzed overall conversation activity related to international travel on Sina Corp’s, the dominant Chinese social media platform. The two peak months of posting volume for 2012 were July and August, followed closely by September and November.

This adds critical context to the recent rush of breathless news stories about a slowdown in spending by Chinese tourists during March, which is what we would expect from normal seasonal patterns. A look at the underlying annual trends indicates that a slow spring is nothing to worry about, even if this spring has been a bit slower than normal.

The spring quarter is always the slowest season for Chinese tourism. Every year. And the good news is that we are rapidly approaching the busiest travel period for Chinese tourists.

When formulating Chinese tourist engagement strategies and allocating budgets, the first elements most marketers consider are typically Chinese New Year activities and promotions. Retailers around the world have fallen over each other to produce limited-edition products related to the Chinese zodiac, Chinese decorations and window displays, Chinese cultural activities and special promotions, campaigns, and parties to celebrate the New Year.

While much of this effort is sensibly aimed to bolster brand awareness and goodwill, and strengthen connections with Chinese customers, brand managers would be better off driving revenue during the key summer season.

The best returns on investment will come from activities that focus on summer travel to Europe and North America.

We will be watching closely to see if summer tourism arrivals from China revert to their late-2012 trend, after the bigger-than-usual downturn related to the Chinese leadership handover in March and the ongoing crackdown on luxury spending by Chinese government officials.

What does all this mean for retailers, tourist attractions, and hospitality providers?

  • When determining your Chinese tourist strategy, do not simply consider Chinese New Year and October Holiday. Chinese tourists are traveling all year, and especially during the summer and Western winter holiday periods.
  • Chinese tourists typically plan three months in advance. Act now to make sure you don’t miss the upcoming July and August peak season.
  • Chinese tourists are not a monolithic demographic. They’re tour groups, individuals, young, old, travel pros, travel newbies, affluent, middle class. Do not assume they are all the same. Take time to understand your existing customer base and your relative strengths with each of these customer segments.

Remember: summer––not Chinese New Year or October Golden Week––is the busiest travel period for Chinese tourists and a must-win opportunity for retailers and hospitality providers in global gateway cities.

Many more Chinese will spend Lunar New Year in US

Many more Chinese will spend Lunar New Year in US

Chen Jia in San Francisco 2013-01-31 09:56:01

With the Spring Festival holidays approaching, many Chinese have signed up for travel packages to the United States, adding to a major source of US tourism.

Chinese and US travel agents closely monitor the burgeoning market of middle-class Chinese families heading for trips during an otherwise slow winter season for US tourism.

The California Travel and Tourism Commission, the state’s official travel promoter, and four Chinese tourism companies have jointly launched a project with the goal of attracting 1,500 Spring Festival vacationers from China.

The bigger objective is to make California the top destination for Chinese travelers during Spring Festival, says the commission’s president, Caroline Beteta.

Spring Festival, also known as Chinese New Year, begins on Feb 10 this year and lasts a week.

Helen Tsui, director of Asia-Pacific tourism for the San Francisco Travel Association, says China is an important and growing market for her city.

“We are one of the first destinations that established representative offices in Shanghai and Beijing – more than 15 years ago,” she says.

“Since last year, our Shanghai office has also been working with five leading outbound tour operators in Shanghai to launch the Western America tour package targeting the Chinese New Year holiday,” she says.

There will be four groups departing between Feb 7 and 10 for a nine-day tour package covering San Francisco, San Diego, Las Vegas and Los Angeles.

Preliminary figures show that Chinese citizens made more than 80 million trips to other countries in 2012, says Dai Bin, president of the China Tourism Academy.

On the other side of the ledger, China saw a steady inflow of foreign tourists, Dai says.

Around the world, people made an estimated 1 billion trips to foreign lands in 2012, with China on its way to becoming the No 1 source of cross-border tourism, according to the United Nations’ World Tourism Organization.

The US remains a popular destination for globe-hopping Chinese, and the important Chinese New Year holiday is a busy time for travel.

Li Zhi, a 31-year-old engineer from Beijing, got tired of the huge crowds that line up in Chinese cities at this time of the year to buy train tickets back to their hometowns.

He found he could beat the February travel rush and stay within his travel budget by taking a 12-day trip to the US.

“I’m paying for my parents’ travel expenses to have a special Spring Festival with them in the US this year,” Li says.

Generous holiday spending indicates to friends and family that one is on good financial footing.

“Not to mention, spending the holiday in the US is very cool and worth showing off!” he exclaims.

Zhang Huiling, deputy manager of the American travel department at China CYTS Tours Holding Co, says her firm designed two itineraries for Chinese visitors – a 12-day West Coast trip and a 15-day tour across the US.

Prices range between 24,800 yuan ($4,000) and 31,800 yuan, depending on departure times and airline.

This year’s West Coast route includes three national parks: Grand Canyon in Arizona, and Bryce Canyon and Zion in Utah. Two days’ accommodation at Disneyland in Anaheim, California, is another selling point.

Wang Qian, head of American travel at CITS Ltd, says a trip to the US during Spring Festival is cheaper than in the peak season from July to September.

Sarah Roach, tourism manager at Bloomingdale’s department store in San Francisco, says she expects Chinese travelers will do plenty of shopping.

She says Bloomingdale’s will have a number of special promotions for Lunar New Year, with events throughout the store including traditional lion dancers, musicians, art exhibits, feng shui presentations, and tea and dim sum tasting. The San Francisco store has more than 40 sales clerks who speak Mandarin and Cantonese.

In New York, Mayor Michael Bloomberg announced that the city welcomed an estimated 41 million US visitors and 11 million international visitors in 2012.

Helping drive the upward trend are tourists from China, whose numbers have surged by 442 percent since 2006, according to NYC & Co, the city’s official tourism promotion arm.




NTA has taken a leading role in facilitating Chinese inbound leisure group travel to the United States by creating the China Inbound Program.


Everyone wants a Chinese tourist in 2013: How 30+ countries plan to lure them in

by Samantha Shankman and Rafat Ali, Skift

A record 1 billion tourists crossed international borders in 2012, and Chinese travelers are becoming a bigger and bigger part of it. Outbound tourists rose from 16.6 million in 2002 to 70.3 million in 2011, and are expected to rise to 82 million this year, up 17 percent. Those numbers are expected to rise to a whopping 200 million by 2020, and the world needs to get ready to absorb that many extra tourists. And especially tourists spending money: UNWTO figures show that year on year, Chinese tourists spent 30 percent more when travelling abroad in 2012 than previous year.

From hotels, airports, malls and retailers hiring Manadarin speaking concierge services, to countries easing visa norms and doing joint marketing agreements with China, everyone wants the hordes of Chinese travelers spending money, especially the recession and debt crisis beset European and North American countries: U.S., UK and Australia are banking on Chinese visitors to shore up their sputtering economies.

Neighboring destinations like Hong Kong, Macau, Taiwan, Korea, Japan, Singpore, already very popular with Chinese, are re-architecting their tourism policies wholesale to accomodate these big numbers. Even countries like Gambia, Kazakhstan and Pakistan, not on any mainstream tourism map, are stepping up their marketing efforts to lure the mainland travelers.

If you’re in travel anywhere in the world and don’t have an evolved and nuanced China strategy, you aren’t a serious player in 2013.

What follows is a list of 32 countries that are actively strategizing and employing methods to increase Chinese visitor arrivals in 2013 to build a more lucrative tourism market:


Philippines: China is the fourth largest tourism market for the Philippines with more than 150,000 visitors arriving in the first six months of 2012. Many headed to Boracay Island, the most popular Philippine destination for Chinese tourists. The steady stream of Chinese visitors was briefly disrupted this summer during a territorial dispute, but picked up again by the fall. The Department of Tourism looks to attract additional Chinese tourists in 2013 by attending major travel fairs in China and offering ‘familiarization tours’ for travel agents and the media.

Malaysia: Malaysia increased flights from Guangzhou and Shanghai to the popular destination of Kota Kinabalu, which faces the South China Sea, to cater to the influx of Chinese tourists. Malaysian tourism minister expects its 1.5 million Chinese visitors outnumbered tourists from all other countries at the end of 2012.

Japan: Japan is one of the only countries that experienced a major decrease in Chinese tourists in recent months. The number of arrivals fell 33 percent year-over-year to 71,000 visitors following a territorial dispute over the Senkaku and Diaoyu Islands.

Thailand: Thailand received an extra boost of Chinese tourists in 2012 due to a territorial dispute between Japan and China that halted almost all tourism between the two countries. Current visitor numbers suggest that Chinese tourists will outnumber visitors from all other countries within the next five years; however, some critics say safety issues and language barriers thwart tourism growth in one of its most popular tourism destinations, Chiang Mai.

Nepal: Chinese tourism to Nepal has steadily increased since 2001, and the two countries recently signed a memorandum of understanding to collaboratively boost tourism. As part of the understanding, both sides have opened ports and resumed direct passenger transportation between Kathmandu, the capital of Nepal and Lhasa, the capital of Tibet Autonomous Region.

Indonesia: An increase in Chinese visitors to Bali this year made up for a decline in European tourists in Indonesia and made China the second biggest source of tourism after Australia. Indonesia aims to welcome 600,000 Chinese tourists in 2013, approximately 150,000 more than 2012.

Sri Lanka: Sri Lankan tourism officials push the government to pay attention to the importance of attracting Chinese tourists and suggest enhancing the country’s infrastructure to make the country better suited for increased tourism.
To that end, the Sri Lanka Tourism Promotion Bureau and SriLankan Airlines participated in Chinese travel shows and organized their own tourism road show throughout China in 2012. The shows gave tourism officials the opportunity to establish direct relationships with Chinese travel operators and media organizations.

Vietnam: More than 1.4 million Chinese tourists visited Vietnam in 2012, and the country is looking to increase that number by introducing shopping tours, promoting discounted airfares, and increasing engagement with large Chinese travel agencies. In addition to increasing visitor numbers, Vietnam is also strategizing how to extend Chinese visitors’ stays and increase their spending. Vietnam is working on a relaxed visa scheme with Laos, Thailand, Cambodia, and Mynamar to increase Chinese travel between all countries.

Cambodia: China is the third largest source of tourism for Cambodia with 234,440 visitors in the first nine months of 2012, up 32 percent compared with the same period last year.

Taiwan: Taiwan is the only country that wants fewer Chinese tourists. The country’s tourism bureau recently restricted the daily arrival of Chinese travelers to 4,000, although the average for daily arrivals is consistently over 5,000. The boom began in 2008 when Taiwan opened up its borders to Chinese tourists, but complaints that the multitude of Chinese travelers overwhelmed other sightseeing tourists prompted the tourism board to restrict the inbound flow.

North Korea: Even North Korea wants in on the action. DPRK is improving its infrastructure in hopes of increasing the number of incoming Chinese tourists, which has risen since China listed DPRK as a tourist destination country in 2010. The newly opened destination is attractive to travelers for its unspoilt destinations and because it is relatively cheap compared to other international destinations. DPRK has also simplified the visa procedure for Chinese tourists to attract more tourists.

India: India has felt little benefit from the increase in traveling Chinese tourists thus far, but hopes to change that in 2013. One strategy is to use the blockbuster success of the movie ‘Life of Pi’ in China and offer ‘Life of Pi’ tour packages in China, as well as make Chinese-speaking guides and Mandarin websites available.

Russia: The national tourism agencies of China and Russia signed a memorandum of understanding on investment and cooperation in the tourism sector. As part of the agreement, China hosted the “Year of Russian Tourism” in 2012 and Russia will host the “Year of Chinese Tourism” in 2013 to promote the exchange of tourism, culture, and education.


New Zealand: China is the second biggest source of visitors for New Zealand and accounted for 8 percent of visitors in November 2012. The Chinese overtook UK tourists for the first time that month, but are still far fewer than the 45 percent of visitors that came from Australia. New Zealand went to lengths to produce a tourism video with young Chinese travelers renting a campervan to explore state parks independently.

Australia: Chinese tourists also surpassed the British to become the second-largest tourism market for Australia. In the 12 months prior to September 2012, Chinese arrivals grew by 17 percent. Anecdotal evidence provided by an Australian business suggests that accepting Chines UnionPay credit cards and hiring staff that speak a Chinese language substantially increases business in cities where Chinese airlines fly.

Western Australia has been putting major dollars behind its effort to attract Chinese travelers including a 4 million Australian dollar marketing campaign by Tourism Western Australia, China Southern Airlines and Tourism Australia to quadruple incoming Chinese visitors by 2020.


France: France is the most popular destination for Chinese tourists in Europe. Fine dining, luxury shopping, and a small town tied to the origins of the Chinese Communist party are to thank for that. France is also part of the Schengen visa scheme that gives Chinese travelers access to 25 countries with a single visa. France and Germany recently opened a joint visa application center in Beijing to further expedite the visa process.

Greece: Greece is looking to increase in Chinese tourists to aid its economic recovery. In order to attract more visitors than the approximately 80,000 that arrived in 2011, the debt-ridden country is working to ease the visa procedures for Chinese travelers, open direct flights between the two countries, and lower its VAT for food catering.

Czech Republic: Hotels and stores in Prague have begun to hire employees that Mandarin or Cantanese, or hire interpreters to have on call to communicate with Chinese tourists. Many retailers are also beginning to accept the Chinese bank card, UnionPay.

Denmark: The Danish government expects the number of incoming Chinese visitors to grow at an annual rate of 20 to 30 percent over the next few years. The number of nights that Chinese tourists stayed in Denmark grew 18 percent in the last year alone, possibly due to the launch of a direct flight between Shanghai and Copenhagen. The small European country is particularly popular with Chinese businesses looking to host meetings and conventions.

Britain: A record 149,000 Chinese visitors went to Britain last year, but it’s estimated that approximately 1.5 billion pounds a year are still lost from restrictions that limit incoming arrivals. To truly open the floodgates for incoming Chinese tourists like France and Italy, Britain would need to scrap its visa regulations that require Chinese tourists to apply and pay for a visa separate from the rest of Europe. The managing director of Harrods, which has more than 70 Mandarin-speaking staff members and more than 100 China Union Pay terminals, has urged Britain to further relax its visa system as Chinese visitors spend nearly double what other foreign tourists spend while on holiday in the UK.

Germany: Germany is well positioned to receive Chinese tourists as it’s included in Schengen visa scheme that gives the Chinese access to 25 countries in a single process. Tour companies and retailers find that speaking a Chinese language is a huge advantage to luring the travelers.

Cyprus: The European island country of Cyprus is working to attract 100,000 Chinese tourists in 2013. Its first step will be hosting Chinese tour operators from Hong Kong to familiarize them with the island. The island is also in talks to host the Miss Asia beauty pageant and the final episode of a popular Chinese TV series in hopes of visually introducing the island to the Chinese.

Middle East

Kazakhstan: Kazakhstan’s efforts to increase Chinese tourism is focused on the three-month World Expo set to take place in 2017, but also includes initiatives to develop transportation infrastructure, open direct flights to Chinese cities, and communicate tourism developments and projects with Chinese tourism officials.

United Arab Emirates: United Arab Emirates has seen incoming Chinese visitors increase by 50 percent between 2010 and 2011, a number that is expected to rise after the country was given “preferred destination status” by Beijing. UAE’s reputation for luxury and tax-free shopping makes it a popular destination for Chinese tourists. Shops and tour operators need only hire a Mandarin speaker and accept Chinese credit cards to fully enjoy the benefits of their location.

Pakistan: The majority of Chinese visitors traditionally visit Pakistan for business purposes, but the country is hoping to boost its leisure tourism image. It provides visa-on-arrival facilities for Chinese tourism groups and is working to promote its tourism products by participating in major tourism shows in Europe and Asia. The Pakistani tourism board also worked with a predominant Chinese television broadcaster to create a documentary on Pakistan and the Silk Route.


Kenya: A boom of Chinese tourism in East Africa is bypassing local Kenyan companies due their lack of knowledge on how to attract and engage with the Chinese. According to one Kenyan entrepreneur, the best way to begin engagement with Chinese tourists is hiring hotel staff that speak a Chinese language. Other tips to cater to Chinese guests include avoid giving rooms on the fourth floor for Chinese and offer green tea instead of coffee.

Egypt: Egyptian President Morsi met with tourism officials in Beijing this summer to strategize ways to increase outbound tourism to Egypt. Chinese tourists currently account for about 20 percent of Egypt’s incoming visitors and Egypt is looking to increase that number by increasing flights between the two countries and granting visa entry to Chinese tourist groups upon their arrival in Egypt.

Zimbabwe: Zimbabwe welcomed approximately 30,000 Chinese tourists in 2011, more than triple the number of Chinese visitors from five years ago. The country now aims for 50,000 Chinese arrivals by 2015. It sent a tourism delegation to participate in the largest professional travel mart in Asia, the China International Travel Mart (CITM), and set up a new visa application system that allowed tourists to apply online rather than travel to the embassy in Beijing.

South Africa: A record number of Chinese tourists (60,000) visited South Africa in the first half of 2012, a 68 percent growth over the first six months of 2011, thanks to the introduction of South African Airways’ direct flights between Johannesburg and Beijing. Chinese visitors numbers have been consistently increasing since 2009 when South Africa was granted approved destination status by China, and have been further bolstered by the opening of two new visa applications centers in China in 2011 and a South African travel promotion campaign specifically targeting Chinese visitors.


United States of America: The number of arriving Chinese tourists increased by 30 percent in 2012 due to the government’s expedited visa process. The most visited cities are major American hubs including D.C., New York, and Los Angeles where Universal Studios provides Mandarin-speaking employees.

Canada: Canada’s inbound tourism numbers were relatively flat in 2012 with fewer visitors coming from Europe and the US. The exception was an increase in incoming tourists from Asia, especially mainland China. Chinese tourists made 115,200 trips to Canada in the first five months of 2012, a 22.9 percent year-over-year increase.

Arrivals from Chinese tourists first took off in 2010 after Canada was given “approved destination status” by the Chinese government and the Winter Games put Vancouver on the map. The Canadian Tourism Commission is now looking to push its recent viral tourism ad across social media channels in Asia. It’s also created a Mandarin version of its tourism website.

Costa Rica: Costa Rica’s second largest trade partner is China, but has yet to tap into its lucrative outbound tourism market. The Central American country is looking to take advantage of its diplomatic bond established with China in 2007 by positioning itself as the entrance to Latin America. Costa Rica is working to ease visa regulations for businesses, encourage tourism-related businesses to use Chinese languages, and open direct flights between the two countries.

Peru: Peru received fewer incoming Chinese tourists than its South American neighbors in recent years, but is looking to change that by easing visa procedures for Chinese visitors, promoting health tourism, and participating in international travel shows.

The cultural cliches the travel industry uses for Chinese tourists


The cultural cliches the travel industry uses for Chinese tourists

by Rafat Ali, Skift

It starts out well, or well-meaning at least. Chinese outbound tourism is the fastest and biggest growing sector in travel, as outbound tourists rose to 70.3 million in 2011, and are expected to rise to 82 million this year, up 17 percent. And everyone wants these hordes of Chinese travelers spending money, especially the recession and debt crisis beset European countries.

From hotels, airports, malls, and retailers hiring Manadarin speaking concierge services, to countries easing visa norms and doing joint marketing agreements with China, the efforts run the gamut. And most of the time, in the name of being sensitive to the Chinese cultural needs, some tourism organizations and companies resort to cultural shorthands, or cliches, while dealing with the guests.

For instance, Switzerland, a sophisticated tourism marketer as far as countries go, is in a Chinese marketing overdrive: As its mainstay German travelers are shying away, Chinese are among the fastest-growing groups, populating the Alps and buying its famous and pricey watches.

It recently came out with detailed norms and guidelines for its hotel industry on working with Chinese travelers, titled “Swiss Hospitality for Chinese Guests.” And the document, while very detailed and useful, resorts to plenty of cliches about Chinese culture in general, some surely useful, and some borderline offensive. We’ve extracted the best one below:

  • Treat your Chinese guests respectfully. They are proud to be citizens of the People’s Republic of China as well as of the economic and political success of their home country. Discussions on politically sensitive matters like human rights, regional independence movements, Taiwan, etc. should be conducted with great care and diplomacy – your Chinese counterpart often does not feel at ease discussing controversial matters.
  • Many Chinese understand only little English, German or French: Chinese signalling at the most popular tourist spots of the destination as well as for generally important information (airports, train stations, cable cars, museums, entrance, exit, bathrooms, etc.) is a must.
  • Chinese are “last-minute travellers,” they don’t really plan their trip, and they don’t like to wait: Show flexibility with regard to the suggestions of your Chinese guests and provide fast response and service.
  • Chinese visitors have high expectations: Show as much flexibility as possible and take into account their requests.
  • If possible do not assign rooms on the 4th floor or containing a “4” (4, 14, 24, 34, etc.) in the room number to Chinese travellers as this number is associated with death. In particular room numbers containing “6”, “8” or “9” or being located on the 6th, 8th, and the 9th floor are considered to be lucky rooms.
  • Provide clear operational instruction in Chinese about Pay-TV and indicate that the fee is not included in the room rate or the package.
  • Assign your Chinese guests rooms with twin beds: The members of the group travelling together will, in general, not have known each other before starting the trip.
  • Ensure fast check-in and check-out service: Chinese get rather impatient if they have to wait.
  • Chinese love to drink hot tea or hot water at almost any time of the day (or night): Provide an electrical water cooker or a thermos containing hot water as well as free tea and coffee in the rooms. Hot water or hot tea is usually served at lunch and dinner as well.
  • Chinese travel with little luggage: Provide a basic selection of accessories for daily use, such as shampoo, tooth brush and tooth paste, in their room.
  • Chinese prefer to spend their free time in a group: Take this fact into account, when proposing leisure activities during their trip.
  • Chinese dine early (at about 7 p.m.) and go to sleep rather late: Let them know what kind of evening entertainment the destination offers (shows, movies, bars, etc.)
  • Chinese are evening and weekend shoppers: Make sure your shop is open when they come and adapt the opening hours.
  • Shopping is also a social event: Be prepared to deal with a whole group of customers at once and entertain them with some small talk.
  • The Chinese love variety: therefore, offer to your Chinese guests several small dishes rather than just one big dish. Put emphasis upon using different kinds of food stuffs (meat, vegetables, eggs, etc.).
  • Chinese eat quickly: try and serve the food all at the same time and please don’t take it as a mark of disrespect when the Chinese leave the table immediately – as soon as they have put down their cutlery  or chopsticks.
  • Avoid using too many milk products (cream, cheese, butter) and be moderate in the use of salt.
  • The Chinese like foods which are liquid and soft. However, baked goods are not very common in China.
  • Soft-boiled eggs are not so much appreciated. So please boil them longer.
  • Hot drinks (and often simply hot water) are preferred to cold drinks.
  • A basic selection of Chinese food, such as rice, stewed or fried vegetables and sliced meat (chicken, beef, veal, pork) or fish should be available at all meals.
  • Reserve a big, if possible round, table for your Chinese guests: The group travelling together will, in principle, prefer to eat together.
  • Chinese like to combine different dishes and tastes: It is appreciated if all courses are served together. The soup will, in principle, be served at the end of the meal.
  • Together with the classical European cutlery, chop sticks – placed on the right side of the bowl or dish – should be provided for each person. Chop sticks should never be stuck into the food – this will be associated with bad luck or even death. Otherwise the usual European tableware and decoration will be appreciated by your Chinese guests.
  • Chinese eat early: Breakfast at 7.00 a.m., lunch at 12.00 noon and dinner at 7.00 p.m. are quite standard eating hours for Chinese tourists.